Objectives

The objective of the course is to introduce basic operations management techniques and link them with real manufacturing and service industry cases. Emphasis is on practice, hence the name of the course Practical Operations Management.

Contents

The course presents key operations management (OM) techniques related to operational principles, layout design, quality management, inventory and supply chain management, linked with numerous cases of real turnaround projects in companies over the past years. The cases demonstrate how the techniques learned are at the core of practical operations management both in production and service industries. External visitors from industry are also presenting their view on practical operations management.

There is a group homework, which counts 25% of the final grade.

References

Background reading:

Goldrath, Eliyahu M. and Cox, J. (1984) “The Goal,” North River Press, N.Y.

Handfield, R. B., Nichols, E. L. (1999): Introduction to Supply Chain Management, New Jersey: Prentice-Hall.

Richard B. Chase, F. Robert Jacobs, Nicholas J. Aquilano (2006): Operations Management for Competitive Advantage, McGraw-Hill/Irwin

Pre-requisites

Recommended, but not necessary, courses in operations management (e.g. Gestion des Opérations I)

Evaluation

First attempt

Exam:

Without exam (cf. terms)  

Evaluation:

Open book and take-home exam 75% and homework 25%

Retake

Exam:

Written 2 hours

Documentation:

Not allowed

Calculator:

Allowed

Evaluation:

Open book and take-home exam 75% and homework 25%