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Consumer Behavior (BScM)

  • Teacher(s):   F.Petersen  
  • Course given in: English
  • ECTS Credits: 6 credits
  • Schedule: Spring Semester 2021-2022, 4.0h. course (weekly average)
  •  sessions
  • site web du cours course website
  • Related programmes:
    Bachelor of Science (BSc) in Management

    Bachelor (BSc) in Economic Sciences
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Objectives

Consumer behavior principles permeate virtually all of the most successful businesses’ activities, including market research, product development, segmentation, branding, retail mix, communications, as well as some strategic decisions, too. Thus, understanding the psychology of why consumers buy what they buy can transform a business from a follower into an innovation leader.

This course will cover the foundations of consumer psychology and behavior. It will bring insights into how we can use consumer psychology in business and also into how we can make “better” decisions as a consumer. For that purpose, we will complete several exercises throughout the course.

This course has three main objectives:

  • Enable learning and understanding of the theories underlying the psychology of consumer behavior.
  • Illustrate how businesses apply or can apply consumer science to improve their activities and enhance the shopping experience.
  • Enable application of the knowledge gained for personal and professional advancement.

Contents

The topics of the course include but are not limited to:

  • Information Processing (Perception, Memory and Learning)
  • Consumer Emotions & Well-being
  • Motivation, Personality, and Self-Regulation
  • Attitudes and Persuasion
  • Decision Making
  • Consumer Experience and Customer Journeys
  • Lifestyle and Social Influences

Moodle Key: CB2022

References

The following book offers an excellent foundation for this course and will be used extensively:

  • Solomon, Michael (2020). Consumer Behavior: Buying, Having, and Being. Global Edition.

We will also use relevant articles and cases as well as selected chapters from different books. The relevant material will be available on the course website.

Pre-requisites

Principles of Marketing

Evaluation

First attempt

Exam:
Without exam (cf. terms)  
Evaluation:

1) 30% Project and presentation (group)

2) 60% 2 Quizzes (individual)

3) 10% Reflection Paper (individual)

Retake

Exam:
Without exam (cf. terms)  
Evaluation:

Students are allowed a second attempt to course evaluation, following the guidelines of the University. Students are allowed to retake a justified missed evaluation.

1) 30% Project (completed individually)

2) 60% 2 Quizzes (individual)

3) 10% Reflection Paper (individual)



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