Multi-perspective analysis of m-payment
Lyytinen, K., Ondrus, J., Pigneur, Y. (2009) A Multi-perspective Analysis of the Mobile Payment Phenomenon. To appear in Proc. 42th Annual Hawaii International Conference on System Sciences (HICSS), volume 42. IEEE Computer Society, January 2009.
Despite the optimistic predictions concerning the potential developments of mobile payments, successful cases are still very rare. A number of researchers tried to comprehend this complex phenomenon using different techniques and levels of analysis. At this stage, the complexity of the situation clearly requires a multi-perspective analysis. In this paper, we propose the use of three different frameworks found in the literature to analyze the Swiss mobile payment market. In addition, a past mobile payment trial is confronted with different elements of these frameworks in order to potentially detect what could be the success and failure factors in the Swiss context. Our results suggest that market-level analyses of mobile payments still need more attention from the research community. To guide future efforts, we propose some possible further research.
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