Yves Pigneur

last chat with Ari-Pekka and Teemu on the second revision of

Ari-Pekka Hameri, A., Tunkelo, T., Pigneur, Y. (2013) Improving globally distributed software development and support processes ’ A workflow view, (submitted) working paper

We propose a new approach and related indicators for globally distributed software support and development based on a three year long process improvement project in a globally distributed engineering company developing, delivering and supporting a complex software system with tailored hardware components and unique end-customer installations. By applying the domain knowledge from manufacturing and production operations management on lead time reduction and its multiple benefits to process performance, the workflows of globally distributed software development and multi-tier support processes were measured and monitored in a company-wide manner. The results show that the global end-to-end process visibility and centrally managed reporting at all levels of the organization catalysed a change process towards significantly better performance. Due to the new performance indicators based on lead times and their variation with fixed control procedures the case company has been able to report faster bug fixing cycle times, improved response times and generally better customer satisfaction in its global operations. In all, lead times to implement new features and to respond to customer issues and requests were reduced by 50%.

Keywords: performance metrics, software process improvement, software quality, support process, complex system product, global software engineering

(DRAFT)

Ondrus, J., Pigneur, Y. (2013) Technology Foresight Using MCDM Methods (submitted).

In this paper, we demonstrate the successful design and use of a Foresight Support System (FSS) combining two multi-criteria decision-making (MCDM) methods. Traditionally, foresight activities involves Delphi, focus group, or Estimate-Talk-Estimate to collect opinions of an expert panel. Often, these techniques are not computerized and data visualization is rudimentary. Our highly-interactive FSS solves a number of inherent issues during the data collection, analysis, and results visualization processes. Despite that MCDM methods have been recommended for technology foresight, a validation with a real field experiment was still required. To evaluate our approach and FSS, we conducted a foresight exercise for the Swiss mobile payments market. Our research confirms that the use of MCDM methods supported with a computerized tool can enhance the foresight processes and results.

Ondrus, J., Gaspoz, C., Yves Pigneur, Y. Multi-criteria method versus prediction market for technology forecasting, Working paper

In this article, we present and compare two approaches for technology forecasting. These approaches are based on opposite paradigms: a management science approach (multi-criteria decision-making) and a Web 2.0 approach (prediction market). They are both intended to support technology portfolio management and assessment of new technology by an organization. To explore and compare the potential of the two approaches, we ran several field experiments. The results demonstrated that the rigor of management science and the participative aspect of the Web 2.0 approaches have complementary strengths for technology forecasting.

Osterwalder, A., Pigneur, Y. (2012) Designing business models and similar strategic objects: the contribution of IS (accepted JAIS)

ABSTRACT

In this paper, we argue that information systems (IS) research has the potential to contribute to improving strategic planning, just like it has substantially contributed to improving decision making and its support in organizations in the past. Based on our work and experience in the field of business models, we outline how IS research can help strategic management researchers study the design of business models and other similar strategic notions. The paper suggests that the current research focus in strategic management could be improved and enlightened by some of the more conceptual and design-oriented research in IS. We highlight three areas in particular’in which IS research has excelled’that could inform research in strategic management. The first concerns the identification, formalization, and visualization of the core constructs and models of interest related to the design and analysis of strategic business issues. The second area corresponds to the exploration of how design techniques and tools might contribute to improving the design of answers and alternatives to strategic business questions. The third area addresses the research in computer-aided design assisting the process of designing strategic management objects such as business models.

(a revision of a previous paper – see here)

Fritscher, B., Pigneur, Y. (2012) Business IT Alignment between Business Model and Enterprise Architecture with a Strategic Perspective (submitted)

We propose a visualization inspired by a combination of existing models, in order to help transitioning between business model and IT infrastructure. We then show how the proposed visualization based on enterprise architecture and business model canvas, with a strong focus on business model strategy, can help IT alignment. This at both the business model and at the IT infrastructure level, thanks to correspondence the intermediary model has into both paradigms. The presentation of the intermediary model is followed by an example use case.

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Bonazzi, R., Fritscher, B., Liu, Z., Pigneur, Y. (2011) From “Security for Privacy” to “privacy for Security”, Proc. 15th International Conference on Intelligence in Next Generation Networks, IEEE, p. 319-324 (IEEE)

This article envisions the use of context-awareness to improve single sign-on solutions (SSO) for mobile users. The attribute-based SSO is expected to increase users’ perceived ease of use of the system and service providers’ authentication security of the application. From these two features we derive two value propositions for a new business model for mobile platforms. The business model can be considered as an instantiation of the privacy-friendly business model pattern presented in our previous work, reinforcing our claim that privacy-friendly value propositions are possible and can be used to obtain a competitive advantage.

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Bonazzi R., Liu Z., Garnière S. & Pigneur Y. (2012). A Dynamic Privacy Manager for Compliance in Pervasive Computing. Chapter 12, in Yee, G. (ed) Privacy Protection Measures and Technologies in Business Organizations: Aspects and Standards. IGI Global, p. 285-307.

In this paper we propose a decision support system, for privacy management of context-aware technologies, which requires the alignment of four dimensions: business, regulation, technology, and user behavior. We have developed a middleware model able to achieve compliance with privacy policies within a dynamic and context-aware risk management situation. We illustrate our model in more details by means of a small prototype that we developed and we present the current outcomes of its implementation to derive some pointers for the direction of future investigation.

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Bonazzi, R., Golnam, A., Pigneur, Y, Wegmann, A. (2012) Respecting the deal: Economically sustainable management of open innovation among co-opeting companies, International Journal of E-Services and Mobile Applications, vol. 4, no. 1, p. 23-41.

Platforms like eBay allow product seekers and providers to meet and exchange goods. On eBay, consumers can return a product if it does not correspond to expectations; eBay is the third-party firm in charge of assuring that the agreement betwdynamiceen seekers and providers will be respected. Who provides the same service for what concerns open innovation, where specifications might not fully defined? This paper describes the business model of an organizational structure to support the elicitation and respect of agreements among agents, who have conflicting interests but that gain from cooperating together. Extending previous studies, our business model takes into account the economic dimensions concerning the needs of knowledge share and mutual control to allow a third-party to sustainably reinforce trust among untrusted partners and to lower their overall relational risk.

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Fritscher, B., Pigneur, Y. (2011) Business IT Alignment from Business Model to Enterprise Architecture, Proc. of 6th International Workshop on BUSinness/IT ALignment and Interoperability (Busital), An ancillary meeting of CAISE 2011, London, June

In this paper, we show how business model modelling can be connected to IT infrastructure, drawing parallels from enterprise ar- chitecture models such as ArchiMate. We then show how the proposed visualization based on enterprise architecture, with a strong focus on business model strategy, can help IT alignment, at both the business model and the IT infrastructure level.

(pdf)