Yves Pigneur

Bonazzi, R., Pigneur, Y. (2008) Compliance Management in Multi-actors Contexts. Proc. Intl Workshop on Governance, Risk and Compliance (GRCIS), An ancillary meeting of CAISE 2009

The main contribution of this paper lays in the idea of considering regulatory compliance management as a specific situation, where risks to mitigate are sometimes opportunities and where ambiguous and constantly changing requirements come from different stakeholders. We designed a solution and developed an artifact, which supports different users (namely business managers, compliance officers, and responsible of the Enterprise information system) achieving a shared agreement concerning the alignment between regulations and their information system. We will present how we are planning the test our solution in an enterprise by means of three scenarios.

(pdf)

Pigneur, Y., Werthner, H. (2009) Design and management of business models and processes in services science. Information Systems and E-Business Management (ISEB), Special issue on service science, Vol. 7, p. 119’121 (springer)

Information technology has changed the way, how companies perform business, how they develop services and interact with customers as well as other companies. This is accompanied by an ongoing virtualization of the economy, think of the ’value’ of companies like Google, ebay, or Skype. Their value is based on information and their ’user network’, not on the physical infrastructure or products. In this context, paralleled by the growth of the so-called service industry (or sector), one can observe an ’informatisation’ of work, value chains, products as well as services. The term ’service’ point at a close interaction of supplier and customer with the simultaneity of production and consumption. It refers to an exchange between supplier and consumer for the provision of (intangible) assets.

(more…)

Ondrus, J., Pigneur, Y. (2009) Near Field Communication: an assessment for future payment systems. Information Systems and E-Business Management (ISEB), Vol. 7, Issue 3, p. 347’361. (PDF)

Abstract. – In this paper, we present an assessment of near ’eld communication (NFC) in the context of a payment market. During these past years, we have been witnessing a number of mobile payment trials based on NFC. Early experiences are already quite encouraging and many expect NFC to become a highly ef’cient and effective technology for mobile payments. The objective of our research is to evaluate in a systematic manner the potential of NFC as an upcoming technology for mobile payments. In order to ensure the rigor of our research, we used a formal and structured approach based on multi-actor multi-criteria methods. Our research provides one of the ’rst assessment of NFC and a realistic picture of the current Swiss situation as we involved numerous mobile payment experts. Our ’ndings show that Swiss industry experts are quite enthusiastic about the future of NFC.

(pdf)

Lyytinen, K., Ondrus, J., Pigneur, Y. (2009) A Multi-perspective Analysis of the Mobile Payment Phenomenon. To appear in Proc. 42th Annual Hawaii International Conference on System Sciences (HICSS), volume 42. IEEE Computer Society, January 2009.

Despite the optimistic predictions concerning the potential developments of mobile payments, successful cases are still very rare. A number of researchers tried to comprehend this complex phenomenon using different techniques and levels of analysis. At this stage, the complexity of the situation clearly requires a multi-perspective analysis. In this paper, we propose the use of three different frameworks found in the literature to analyze the Swiss mobile payment market. In addition, a past mobile payment trial is confronted with different elements of these frameworks in order to potentially detect what could be the success and failure factors in the Swiss context. Our results suggest that market-level analyses of mobile payments still need more attention from the research community. To guide future efforts, we propose some possible further research.

(pdf)

Gaspoz, C., Ondrus, J., Pigneur, Y. (2008) Comparison of Multi-criteria and Prediction Market Approaches for Technology Foresight. Proc. Association Information & Management (AIM’2008), An ancillary meeting of ICIS 2008

This paper presents and compares two original ap-proaches for technology assessment and foresight based on opposite paradigm: a management science approach (Multi-Criteria Decision-Making) versus a Web 2.0 approach (Prediction Market). These ap-proaches are intended to support the management of a technology portfolio and the assessment of new tech-nology by an IT organization. In order to explore the relevance of the research, we conducted several experiments in real environments. The results demon-strated that the rigor of management science and the participation of the Web 2.0 approach are complemen-tary strengths for technology foresight. Furthermore, a framework has been established to compare the two approaches.

Cédric Gaspoz and Yves Pigneur. A design science approach for developping prediction markets in a research and development community. In Proc. 41th Annual Hawaii International Conference on System Sciences (HICSS), volume 41. IEEE Computer Society, January 2008 (PDF).

The main objective of this research is to design and operate a prediction market inside an R&D community, to assess the emergence and the evolution of mobile technologies. To support this research, we iteratively developed and evaluated several prototypes. We intend to demonstrate the successful use of prediction markets for predicting the impact of a research activity. Furthermore, following a design science paradigm, we illustrate the design of our artifacts using build-and-evaluate loops supported with a field study, which consisted in operating the prediction markets in different settings.