Yves Pigneur

At the beginning of August, 1999, Mr. Philipp Gihr, Chief Operating Officer at Ticketcorner, the leading Swiss ticketing organization, started working on a strategic building block at the company’s headquarters in Rümlang, just a few minutes from Zürich international airport. Ticketcorner, which had just come out of a merger and had been newly incorporated as a public limited company, was increasingly unhappy with its ticketing platform that it had licensed from Ticket Online, a multi-national software provider for several years. Since the ticketing platform represented Ticketcorner’s key business tool, the company decided to outline what its dream platform and IT infrastructure would look like. Such a document would allow Ticketcorner to develop, license or acquire a new platform, which would provide the company with the strategic foundation for its planned European expansion. Mr. Gihr already had quite a good idea what the key characteristics of such a platform would look like, in order to be aligned with Ticketcorner’s strategy and business model. …

See the case study website (ticketcorner)

(2006 – 2007)

’Cases in Information Systems ’ CasIS’ (previously known as FOIS1 for Managers) intends to put the participants through an initial (online) test, which provides the basis for a customized set of e-learning modules to level the prior knowledge of the participants. Using online preparation modules, consisting of newly produced modules as well as of reviewed and adapted FOIS modules, the acquisition of declarative knowledge is being transferred from classroom teaching to online learning. Moreover, case study work will be supported by multimedia case studies, giving the students a very realistic scenario. Students get addtional resources like methods and analysis tools. There will, thus, be more time for working on case studies, discussions with experts, and to answer the participants’ questions in the classroom. Specifically, ’Cases in Information Systems ’ CasIS’ proposes to (1) develop online preparation modules by re-using and adapting e-learning modules on information systems (IS) developed for bachelor students within the SVC projects FOIS and OPESS2 to the requirements of master programs (both for university and executive academic education) as well as developing new e-learning preparation modules, (2) develop e-learning modules for the case study work and (3) investigate methods for dynamic online assessment and customization of learning units. In addition, ’Cases in Information Systems’ tests the technical, organisational, and didactic processes that are needed to adapt eonline material produced for Bachelor education to the requirements of master education.

Our contribution deals with the Ticketcorner case study.
See the case study website (ticketcorner)

Research grants
Funded by the Swiss Virtual Campus (CSV).